The best CRM systems enable buyers to extend capabilities as their business demands and to customize the solution to their industry. Oracle designed its Sales Cloud Service solution, providing technology that allows reps to sell more, managers to know more, and companies to grow more.

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1  On-premises solutions are most suitable for organisations that need complete ownership and control over the deployment and maintenance of their CRM application and infrastructure. 
2  PeopleSoft merged with Oracle in 2005 and integrated product lines under the Oracle PeopleSoft nam. 
3  PeopleSoft Enterprise CRM[edit] PeopleSoft Enterprise Customer Relationship Management is a family of applications in Oracle's PeopleSoft Enterprise product suite. 
4  On Premises solutions[edit] Oracle CRM On Premises is a traditional on-premises deployment where the customer is required to buy or lease infrastructure, including hardware, operating systems and databases, and install a packaged system in its data centre. 
5  This method of using software is often called software-as-a-service (SaaS) and is available to authorized users with a web browser. 
6  The benefits of a SaaS solution are that there is no hardware requirement and minimal set-up costs. 
7  They are also most suitable for integration with operational and legacy applications. 
8  The applications are designed to reflect the way sales people work by helping them identify qualified leads, develop sales campaigns and collaborate with colleagues. 
9  Social CRM[edit] Oracle Social CRM was released in 2008 and combines traditional enterprise CRM capabilities with social networking and Web 2. 
10  Other Social CRM Applications include Oracle Sales Prospector, Sales Campaigns and Sales Library. 
11  0 technologies. 
12  On Demand and SaaS[edit] CRM On Demand and Oracle Sales Cloud are cloud CRM solutions which are accessible over the internet and paid for by a monthly subscription charge. 
13  In 2006, Forrester Research estimated that on-premises solutions make up about 90 percent of CRM sales. 
14  Some CRM providers and specialized third parties offer customized vertical industry solutions that extend on-premises deployments. 
15  These applications are provided using SaaS and paid for by a monthly subscription. 
16  These applications are designed to work with various CRM applications from Oracle and competitors.